About this role
Our client is seeking a Technical Support Engineer to join their technology-driven support team in India. In this role, you will play a key part in ensuring reliable digital experiences for both partners and end users. As a technical expert, you will be responsible for diagnosing issues, supporting integrations, and maintaining high service standards in a fast-paced software environment.
Key Responsibilities:
- Provide technical support to clients and partners, addressing inquiries and resolving issues promptly.
- Diagnose and troubleshoot software and hardware problems, ensuring minimal downtime.
- Support the integration of software applications and services, ensuring seamless functionality.
- Document technical issues and resolutions for future reference and knowledge sharing.
- Collaborate with cross-functional teams to enhance service delivery and improve customer satisfaction.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a technical support role, preferably in a software environment.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced, team-oriented environment.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional development and growth opportunities.
- Collaborative team culture with a focus on technology-driven solutions.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.