About this role
Our client is seeking a Technical Product Support professional with expertise in Java, C, C++, and Python, specifically within the banking domain. This role is essential in providing technical support for our client's innovative banking technology solutions, ensuring the highest level of service and satisfaction for their customers.
Key Responsibilities:
- Provide technical support for software products, addressing customer inquiries and troubleshooting issues.
- Collaborate with development teams to resolve product-related problems and enhance product functionality.
- Document and track customer issues, providing timely updates and solutions.
- Conduct product training sessions for clients and internal teams to ensure effective use of the technology.
- Analyze customer feedback and suggest improvements to enhance user experience.
Required Skills & Qualifications:
- Proficiency in programming languages such as Java, C, C++, and Python.
- Strong understanding of banking systems and financial services.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills, both verbal and written.
- Experience with customer support tools and ticketing systems.
Experience:
- A minimum of 5-8 years in a technical support role, preferably in the banking or financial services sector.
What we offer:
- Opportunity to work with cutting-edge technology in the banking industry.
- A collaborative and dynamic work environment.
- Professional development and growth opportunities.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.