About this role
Our client is seeking a Technical Product Support professional with expertise in Java, C, C++, and Python, specifically within the banking domain. This role involves providing technical assistance and support for banking technology products, ensuring optimal performance and customer satisfaction.
Key Responsibilities:
- Provide technical support for product issues, troubleshooting and resolving customer inquiries.
- Collaborate with cross-functional teams to identify and implement solutions for product enhancements.
- Conduct product training sessions for clients and internal teams.
- Analyze and document technical issues, creating knowledge base articles for future reference.
- Stay updated on industry trends and product developments to provide informed support.
Required Skills & Qualifications:
- Proficiency in programming languages such as Java, C, C++, and Python.
- Strong understanding of banking technology and core banking systems.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience in a customer-facing technical support role within the banking sector.
Experience:
- Minimum of 5 to 8 years of relevant experience in technical support or product support roles.
What we offer:
- Opportunity to work with a leading technology provider in the banking industry.
- A collaborative and innovative work environment.
- Professional development and growth opportunities.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.