About this role
Our client is seeking a Technical Product Support professional to join their dynamic team. In this role, you will be responsible for providing expert support to clients using our client’s banking software solutions. You will collaborate closely with clients to troubleshoot issues, enhance product functionality, and ensure a seamless user experience.
Key Responsibilities:
- Provide technical support and guidance to clients regarding product features and functionalities.
- Troubleshoot and resolve technical issues reported by clients in a timely manner.
- Collaborate with the development team to communicate client feedback and suggest product improvements.
- Conduct product training sessions for clients to enhance their understanding and usage of the software.
- Maintain documentation for support processes and client interactions.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or product support roles, preferably in the banking or financial services sector.
- Strong understanding of banking software and open banking platforms.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, to effectively interact with clients and team members.
What we offer:
- Opportunity to work with a leading company in the banking technology sector.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.