SERVICE DESK ANALYST L0(CONTRACT)

Our client is seeking a Service Desk Analyst L0 on a contract basis to join their team in Mumbai. The ideal candidate will be responsible for providing first-level support to users, ensuring that all incidents and service requests are addressed promptly and efficiently.

Key Responsibilities:

• Respond to user inquiries via phone, email, and chat in a professional manner.
• Troubleshoot and resolve basic technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Assist in the onboarding of new employees by setting up accounts and providing initial training on IT systems.
• Maintain knowledge base articles and contribute to continuous improvement initiatives.

Required Skills & Qualifications:

• Strong communication skills, both verbal and written.
• Basic understanding of ITIL processes and service desk operations.
• Familiarity with Windows operating systems and common software applications.
• Experience with ticketing systems and remote support tools is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Experience:

• 1-3 years of experience in a service desk or technical support role is preferred.

What we offer:

• Opportunity to work in a dynamic and innovative environment.
• Gain experience in a leading technology services company.
• Potential for contract extension based on performance.