About this role
Our client is a global leader in Intelligent Support-as-a-Service, specializing in providing secure customer and technical support. They are seeking a L2 Technical Support Agent to join their remote team. This role is ideal for individuals who are passionate about technology and customer service, and who want to be part of a dynamic team supporting clients across various industries.
Key Responsibilities:
- Provide level 2 technical support to clients via email, chat, and phone.
- Troubleshoot and resolve complex technical issues related to software and hardware.
- Collaborate with other support teams to ensure timely resolution of customer inquiries.
- Document and track support requests in the ticketing system.
- Assist in the development of knowledge base articles and training materials.
Required Skills & Qualifications:
- Fluent in English, both written and verbal.
- Strong technical background, with experience in SaaS, software, or hardware support.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently in a remote environment.
- Familiarity with ticketing systems and remote support tools.
Experience:
- 2-4 years of experience in technical support or a related field.
What we offer:
- A chance to work with leading tech companies and industry leaders.
- Opportunities for professional growth and development.
- A supportive and collaborative remote work environment.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.