About this role
Our client is seeking a Technical Product Support professional with expertise in Java, C, C++, and Python, along with experience in the banking domain. This role is essential in providing top-tier technical support for their banking technology solutions, ensuring that clients can effectively utilize their products to enhance customer experiences.
Key Responsibilities:
- Provide technical support for product issues related to Java, C, C++, and Python.
- Collaborate with clients to troubleshoot and resolve product-related challenges.
- Assist in the implementation and configuration of banking solutions.
- Work closely with development teams to relay client feedback and improve product offerings.
- Conduct training sessions for clients on product features and functionalities.
- Maintain documentation of support cases and resolutions.
Required Skills & Qualifications:
- Proficiency in Java, C, C++, and Python.
- Strong understanding of banking systems and processes.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience in a customer-facing technical support role.
Experience:
- 5-8 years of relevant experience in technical support, preferably in the banking technology sector.
What we offer:
- Opportunity to work with a leading company in banking technology.
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.