About this role
Our client is seeking a Technical Product Support professional with expertise in Java, C, C++, and Python, specifically within the banking domain. This role involves providing technical assistance and support for our client’s banking technology solutions, ensuring optimal performance and customer satisfaction.
Key Responsibilities:
- Provide technical support for banking software products, troubleshooting issues and implementing solutions.
- Collaborate with cross-functional teams to enhance product features and resolve customer queries.
- Analyze and document technical issues, providing feedback for product improvements.
- Conduct training sessions for clients on product functionalities and best practices.
- Stay updated with the latest banking technologies and trends to effectively support clients.
Required Skills & Qualifications:
- Proficiency in Java, C, C++, and Python.
- Strong understanding of banking operations and technology.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills to interact with clients effectively.
- Experience with database management and software development lifecycle is a plus.
Experience:
- 5-8 years of relevant experience in technical support or product support roles within the banking sector.
What we offer:
- An opportunity to work with cutting-edge banking technology.
- A collaborative work environment that values innovation and professional growth.
- Opportunities for continuous learning and career advancement.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.