About this role
Our client is seeking a Technical Product Support professional to join their dynamic team. This role is essential in providing top-notch support for their banking software solutions, ensuring that clients receive the best possible service. The ideal candidate will have a strong understanding of technical support processes and a passion for enhancing customer experiences.
Key Responsibilities:
- Provide technical support to clients using the banking software, addressing inquiries and resolving issues.
- Collaborate with product development teams to relay client feedback and contribute to product improvements.
- Conduct training sessions for clients to enhance their understanding of the software features and functionalities.
- Troubleshoot and diagnose technical issues, documenting solutions for future reference.
- Maintain up-to-date knowledge of product updates and industry trends to provide informed support.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or product support roles, preferably in the banking or financial services sector.
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Familiarity with banking software applications and open banking platforms.
- Excellent verbal and written communication skills.
What we offer:
Our client provides a collaborative work environment, opportunities for professional growth, and the chance to be part of a team that is dedicated to transforming the banking experience for clients worldwide.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.