About this role
Our client is seeking an IT Support Specialist for a contract-to-hire position. The ideal candidate will play a crucial role in ensuring seamless digital customer experiences by providing technical support and troubleshooting services. You will work closely with various teams to optimize the performance of our operational data platform and enhance user engagement across multiple devices.
Key Responsibilities:
- Provide technical support to end-users and resolve hardware and software issues.
- Monitor and maintain IT systems to ensure optimal performance and reliability.
- Assist in the implementation and configuration of new technologies.
- Collaborate with cross-functional teams to enhance user experience and engagement.
- Document support processes and maintain knowledge base for future reference.
- Conduct training sessions for staff on new systems and tools.
Required Skills & Qualifications:
- Proven experience in IT support or a related field.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts and troubleshooting.
- Experience with support ticketing systems and remote support tools.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
Experience:
- 3-5 years of relevant experience in IT support or a similar role.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Potential for contract-to-hire conversion based on performance.
- Collaborative team culture with a focus on professional growth.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.