About this role
Our client is seeking an Information Technology Support Specialist to join their dynamic team. This role is essential for providing technical support and ensuring the smooth operation of IT systems and services. The ideal candidate will have a strong background in IT support and a passion for helping others.
Key Responsibilities:
- Provide technical support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems in a timely manner.
- Conduct regular maintenance and updates on IT systems and software.
- Assist in the setup and configuration of new hardware and software.
- Maintain documentation of support requests and resolutions.
- Collaborate with other IT team members to improve processes and systems.
Required Skills & Qualifications:
- Proficient in Windows and Mac operating systems.
- Experience with networking concepts and troubleshooting.
- Familiarity with helpdesk software and ticketing systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Experience:
- 3-5 years of experience in IT support or a related field is required.
What we offer:
- A collaborative work environment with opportunities for professional growth.
- Access to the latest technologies and tools.
- Support for ongoing training and development.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.