About this role
Our client is seeking a Senior ServiceNow Business Analyst with a strong background in gathering business requirements, process analysis, and translating business needs into effective ServiceNow solutions. The ideal candidate will have a solid understanding of IT Service Management (ITSM) and Customer Service Management (CSM) processes, along with excellent stakeholder management capabilities.
Key Responsibilities:
- Gather and analyze business requirements to develop effective ServiceNow solutions.
- Collaborate with stakeholders to understand their needs and translate them into functional specifications.
- Conduct process analysis and identify areas for improvement within ITSM and CSM frameworks.
- Facilitate workshops and meetings to gather insights and feedback from users and stakeholders.
- Support the implementation and configuration of ServiceNow modules to meet business objectives.
- Provide training and support to end-users to ensure successful adoption of ServiceNow solutions.
Required Skills & Qualifications:
- Minimum of 5 years of experience as a Business Analyst, specifically with ServiceNow.
- Strong knowledge of ITSM and CSM processes and best practices.
- Excellent communication and interpersonal skills for effective stakeholder management.
- Proficiency in ServiceNow platform functionalities and capabilities.
- Experience in conducting workshops and gathering requirements from diverse teams.
- Ability to work independently and manage multiple projects simultaneously.
What we offer:
- Opportunity to work in a dynamic and collaborative environment.
- Potential for contract extension based on performance and project needs.
- Flexible work arrangements, including remote work options.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.