About this role
Our client is seeking an enthusiastic individual for an Apprenticeship in Technical Support. This role is ideal for someone eager to learn and grow in the technology sector while providing essential support to mission-critical systems.
Key Responsibilities:
- Assist in troubleshooting hardware and software issues for clients.
- Provide first-line support via phone, email, and chat.
- Document and track support requests using ticketing systems.
- Collaborate with senior technicians to resolve complex problems.
- Participate in training sessions to enhance technical skills and knowledge.
Required Skills & Qualifications:
- Basic understanding of computer systems and networks.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Eagerness to learn new technologies and support methodologies.
- Previous experience in a customer service role is a plus but not required.
Experience:
- 0-2 years of relevant experience in technical support or a related field.
What we offer:
- A supportive and flexible working environment.
- Opportunities for professional development and training.
- The chance to work with cutting-edge technology and gain valuable experience.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.