About this role
Our client is seeking a skilled Support Engineer to join their team. In this role, you will work closely with customers to resolve operating system (OS) related technical issues for both cloud and on-premises environments. Your expertise will be crucial in providing timely assistance and ensuring customer satisfaction within agreed-upon service level agreements (SLAs).
Key Responsibilities:
- Identify, diagnose, and isolate technical issues related to OS.
- Provide effective solutions and assistance to customers to resolve their issues.
- Escalate complex problems internally and to external vendors when necessary.
- Manage follow-up activities to ensure all cases are resolved and closed within SLA timelines.
- Maintain clear and consistent communication with customers, providing updates on case progress.
Required Skills & Qualifications:
- Proven experience in a technical support role, preferably in OS support.
- Strong knowledge of cloud and on-premises operating systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills, both written and verbal.
- Familiarity with ticketing systems and customer support tools.
Experience:
- 3-5 years of relevant experience in technical support or a similar role.
What we offer:
- Opportunity to work in a dynamic environment with a focus on professional growth.
- Collaborative team culture that values innovation and excellence.
- Access to ongoing training and development resources.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.