ServiceNow BA

Our client is seeking a ServiceNow Business Analyst to join their team. This role involves performing user administration tasks in a Windows Active Directory environment, granting NTFS permissions, and managing Exchange mailboxes. The successful candidate will play a crucial role in enhancing security and compliance, improving productivity, and streamlining access management processes.

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow implementations.
• Perform user administration tasks including managing user accounts and permissions in Active Directory.
• Grant NTFS permissions and manage Exchange mailboxes effectively.
• Develop and maintain documentation related to system configurations and processes.
• Ensure compliance with security policies and procedures.
• Provide support and training to end-users on ServiceNow functionalities.
• Identify opportunities for process improvements and enhancements within the ServiceNow platform.

Required Skills & Qualifications:

• Proven experience as a Business Analyst, preferably with a focus on ServiceNow.
• Strong understanding of Windows Active Directory and user administration.
• Familiarity with NTFS permissions and Exchange mailbox management.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment and manage multiple tasks effectively.
• Strong analytical and problem-solving skills.

Experience:

• Minimum of 3-5 years of relevant experience in a Business Analyst role, with a focus on IT service management or similar areas.

What we offer:

• Opportunity to work in a dynamic and collaborative environment.
• Professional growth and development opportunities.
• A chance to contribute to impactful projects that enhance organizational efficiency.