About this role
Our client is seeking a Service Desk Engineer to join their dynamic team. The ideal candidate will play a crucial role in providing technical support and ensuring smooth operations for users. This position requires strong problem-solving skills and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide first-line support for technical issues via phone, email, and chat.
- Troubleshoot hardware and software problems, escalating when necessary.
- Maintain and update documentation for support processes and procedures.
- Collaborate with other IT teams to resolve complex issues.
- Assist in the onboarding of new employees by setting up their IT equipment.
- Monitor and respond to service requests in a timely manner.
Required Skills & Qualifications:
- Proficiency in Windows and Mac OS environments.
- Experience with ticketing systems and remote support tools.
- Strong understanding of networking concepts and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Experience:
- 3-5 years of experience in a service desk or technical support role.
What we offer:
- Opportunity to work in a global, fast-paced environment.
- Continuous learning and professional development.
- A supportive team culture and collaborative work environment.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.