About this role
Our client is seeking a Service Desk Engineer to join their dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of IT services within the organization.
Key Responsibilities:
- Respond to and resolve service desk tickets in a timely manner.
- Provide first-level support for hardware, software, and network issues.
- Assist users with troubleshooting and problem resolution.
- Document issues and solutions in the ticketing system.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Maintain and update knowledge base articles for common issues.
- Ensure compliance with IT policies and procedures.
Required Skills & Qualifications:
- Proven experience in a service desk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts and troubleshooting.
- Experience with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Experience:
- 3-5 years of relevant experience in IT support or service desk environments.
What we offer:
- Opportunity to work in a fast-paced, innovative environment.
- Professional development and training opportunities.
- A collaborative team culture focused on growth and success.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.