LabVantage LIMS Application Support Consultant

Our client is seeking an experienced LabVantage LIMS Application Support Consultant to join their managed services team. This role is crucial for providing high-level support to a global pharmaceutical client, ensuring the stability and efficiency of application operations. The successful candidate will play a key role in maintaining service level agreements (SLA) and resolving incidents effectively.

Key Responsibilities:

• Provide L2/L3 application support for LabVantage LIMS, addressing technical issues and user queries.
• Ensure stable application operations by monitoring system performance and implementing necessary optimizations.
• Collaborate with cross-functional teams to troubleshoot and resolve incidents in a timely manner.
• Maintain documentation for support processes, troubleshooting steps, and system configurations.
• Participate in system upgrades, patches, and other maintenance activities to enhance application performance.
• Assist in training end-users and providing guidance on best practices for utilizing LabVantage LIMS.
• Contribute to continuous improvement initiatives aimed at enhancing service delivery and user satisfaction.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4–8 years of experience in application support, specifically with LabVantage LIMS.
• Strong understanding of laboratory information management systems and their functionalities.
• Proficiency in troubleshooting and resolving technical issues related to LIMS applications.
• Experience with incident management and service desk tools.
• Excellent communication skills, both verbal and written, to interact effectively with stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.

Experience Level:

• 4 to 8 years of relevant experience in application support, with a focus on LIMS solutions.

What we offer:

• Opportunity to work with a dynamic team in a collaborative environment.
• Exposure to cutting-edge technologies and industry best practices.
• Flexible work arrangements, including work-from-office and hybrid options.
• Professional development and growth opportunities within the organization.