About this role
Our client is seeking a Junior Global Service Desk Associate to join their dynamic team. In this role, you will be an essential part of the healthcare process, providing support and assistance to users across various locations. You will help ensure that technology and services run smoothly, contributing to the overall mission of advancing healthcare.
Key Responsibilities:
- Provide first-line support for IT-related inquiries and issues.
- Assist in troubleshooting hardware and software problems.
- Monitor and manage service desk tickets, ensuring timely resolution.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Maintain documentation of support processes and user guides.
- Participate in training sessions to enhance your knowledge of systems and tools.
Required Skills & Qualifications:
- Basic understanding of IT support principles and practices.
- Familiarity with ticketing systems and service desk operations.
- Strong communication skills, both verbal and written.
- Ability to work effectively in a team environment.
- Problem-solving skills and a customer-focused mindset.
Experience:
- 1-3 years of experience in a service desk or IT support role is preferred.
What we offer:
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- The chance to make a difference in the healthcare industry.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.