About this role
Our client is seeking a motivated individual for an Apprenticeship in Technical Support. This role is designed for those who are eager to learn and develop their skills in a dynamic environment. You will be part of a team that supports mission-critical technology systems for leading businesses.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and resolve technical hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and applications.
- Document internal procedures and maintain knowledge base articles.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
Required Skills & Qualifications:
- Basic understanding of computer systems, networks, and software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- A willingness to learn and adapt to new technologies.
Experience:
- 0-2 years of experience in a technical support or related role is preferred, but not required.
What we offer:
- A supportive learning environment where you can gain hands-on experience.
- Opportunities for professional development and career growth.
- A diverse and inclusive workplace culture.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.