About this role
Our client is seeking a motivated and detail-oriented Service Desk Analyst L0 to join their team on a contract basis. This role is essential for providing first-level support to end-users and ensuring smooth IT operations.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, and chat.
- Troubleshoot hardware and software issues, escalating complex problems to higher-level support as needed.
- Maintain accurate records of user interactions and technical issues in the ticketing system.
- Assist in the setup and configuration of new hardware and software for users.
- Collaborate with team members to improve service delivery and user satisfaction.
Required Skills & Qualifications:
- Basic understanding of IT support processes and methodologies.
- Familiarity with operating systems (Windows, macOS) and common software applications.
- Strong communication skills and a customer-oriented mindset.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Experience with ticketing systems is a plus.
Experience:
- 1-3 years of experience in an IT support or service desk role.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional development and training opportunities.
- Collaborative team culture with a focus on employee well-being.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.