About this role
Our client is seeking a Service Desk Analyst L0 on a contract basis to provide exceptional support to their users. The ideal candidate will play a crucial role in ensuring efficient IT service delivery and will be the first point of contact for technical support issues.
Key Responsibilities:
- Respond to user inquiries and provide technical assistance via phone, email, or chat.
- Troubleshoot hardware and software issues, ensuring timely resolution.
- Document and track issues in the ticketing system, maintaining accurate records.
- Collaborate with other IT teams to escalate complex issues as needed.
- Assist in the onboarding of new users and provide necessary training on systems and tools.
Required Skills & Qualifications:
- Proficient in Windows and Mac operating systems.
- Familiarity with ticketing systems and remote support tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple tasks.
Experience:
- 2-4 years of experience in a service desk or technical support role is preferred.
What we offer:
- Opportunity to work in a dynamic environment with a focus on innovation.
- Collaborative team culture with opportunities for professional growth.
- Exposure to the latest technologies and tools in the industry.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.