About this role
Our client is seeking an experienced Senior Salesforce Service Cloud Techno-Functional Consultant to join a managed services engagement supporting a global leader in neuro and sensory medical devices. This remote contract position will play a crucial role in optimizing customer support operations within Salesforce Service Cloud and field service management.
Key Responsibilities:
- Analyze and understand customer requirements to design effective solutions within Salesforce Service Cloud.
- Implement and configure Salesforce Service Cloud features to enhance customer support processes.
- Collaborate with cross-functional teams to ensure seamless integration of Salesforce with other systems.
- Provide technical guidance and support to team members and stakeholders.
- Conduct training sessions for end-users to maximize the utilization of Salesforce Service Cloud.
- Monitor and troubleshoot issues related to Salesforce Service Cloud functionalities.
Required Skills & Qualifications:
- Strong experience with Salesforce Service Cloud and its features.
- Proven ability to work in a techno-functional capacity, bridging the gap between technical and functional teams.
- Experience in the medical devices or healthcare technology domain is preferred.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Salesforce certifications related to Service Cloud are a plus.
Experience Required:
- Minimum of 7 years of experience in Salesforce consulting, with a focus on Service Cloud.
What we offer:
- Opportunity to work with a leading company in the medical devices sector.
- Flexible remote working arrangements.
- Engaging and collaborative work environment.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.