About this role
Our client is seeking a Junior Global Service Desk Associate to join their dynamic team. In this role, you will be an essential part of the healthcare process, providing support and solutions to ensure seamless operations across various facilities worldwide.
Key Responsibilities:
- Respond to and resolve service desk inquiries from users in a timely manner.
- Assist in troubleshooting hardware and software issues for end-users.
- Document and track issues using the service desk ticketing system.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Provide training and support to users on various technologies and software applications.
Required Skills & Qualifications:
- Basic understanding of IT support and service desk operations.
- Familiarity with operating systems, hardware, and software applications.
- Strong communication skills and ability to work in a team-oriented environment.
- Problem-solving skills and attention to detail.
- Experience with ticketing systems is a plus.
Experience:
- 1-3 years of experience in a service desk or IT support role is preferred.
What we offer:
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to make a meaningful impact in the healthcare industry.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.