About this role
Our client is seeking a motivated individual for an Apprenticeship in Technical Support. This role is designed for those looking to kickstart their career in technology and support services. You will gain hands-on experience in troubleshooting, resolving technical issues, and providing exceptional customer service.
Key Responsibilities:
- Assist in diagnosing and resolving technical issues for clients.
- Provide support through various channels including phone, email, and chat.
- Document and track issues in the ticketing system.
- Collaborate with senior team members to improve service delivery.
- Participate in training sessions to enhance technical skills and knowledge.
Required Skills & Qualifications:
- Basic understanding of computer systems and networks.
- Strong communication skills, both verbal and written.
- Ability to work well in a team environment.
- Eagerness to learn and adapt to new technologies.
- Familiarity with troubleshooting techniques is a plus.
Experience:
- 0-2 years of relevant experience in a technical support or customer service role is preferred, but not mandatory.
What we offer:
- Comprehensive training and mentorship.
- Opportunity to work with cutting-edge technology.
- A supportive and inclusive work environment.
- Potential for career advancement within the company.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.