About this role
Our client is seeking an Amazon Connect Automation Consultant with a strong focus on Quality Assurance to join their innovative team. In this role, you will leverage your expertise in AI and automation technologies to enhance customer experiences and optimize workflows.
Key Responsibilities:
- Design and implement automation solutions using Amazon Connect and related technologies.
- Conduct thorough quality assurance testing to ensure the functionality and performance of automated systems.
- Collaborate with cross-functional teams to integrate solutions with Salesforce Einstein and Service Cloud Voice.
- Analyze system performance and identify areas for improvement.
- Provide technical support and training to team members and stakeholders.
Required Skills & Qualifications:
- Proven experience with Amazon Connect and its automation capabilities.
- Strong knowledge of Salesforce platforms, particularly Service Cloud Voice and Einstein.
- Familiarity with AI technologies and their application in business processes.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a fast-paced environment.
Experience:
- 5-8 years of relevant experience in automation consulting or quality assurance, preferably with a focus on Amazon Connect and Salesforce solutions.
What we offer:
- Opportunity to work with cutting-edge technologies in a dynamic environment.
- Collaborative team culture that values innovation and creativity.
- Professional development and growth opportunities.
This role is managed by AI-First Talent on behalf of our client. Your application is reviewed directly by our talent team.